Answers every call, 24/7
Early mornings, lunch, after hours and weekends. Patients get an answer instead of a voicemail box.
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AI Front Desk for medical practices
Every patient call answered, day or night.
For clinics of every kind: family medicine, chiropractic, physical therapy, optometry, dermatology, veterinary and more. Your AI Front Desk books visits, takes messages for your staff and gets urgent calls to a person.
Example: Northside Family ClinicExample call · 7:42 PM
AI Front DeskThank you for calling Northside Family Clinic. If this is a medical emergency, please hang up and dial 911. I'm the clinic's AI assistant, and this call is transcribed. How can I help?
CallerHi, I need a follow-up with Dr. Patel and a refill on my blood pressure medication.
AI Front DeskI can help with both. Dr. Patel has Monday at 10:15 or Wednesday at 3:40. For the refill, I'll send a message to the nurse team to call you back.
CallerMonday at 10:15, please.
AI Front DeskYou're booked. Can I confirm your name and date of birth?
Booked: follow-up with Dr. Patel · Mon 10:15 AM · Message: refill request sent to nurse team
Sample call · Medical clinic · English
Hear Sara book a new-patient visit.
A new patient wants an annual physical. Sara checks she is new, offers morning times and books the visit.
Simulated example: scripted situation, Sara's replies from our live system, computer-generated voices. Sara is an AI assistant.
What it handles
Fewer holds and voicemails. More booked visits.
It covers the phone while your staff take care of the patients in front of them.
Books & reschedules visits
New patients, follow-ups, sick visits, annual physicals, therapy sessions and telehealth, straight into your calendar.
Takes refill & results messages
Refill requests, results questions and forms go to your clinical team as a clear message. The AI is set up not to discuss results or records.
Gets urgent calls to a person
Urgent calls go straight to your staff or on-call line. Anyone describing an emergency is told to call 911, or 988 for a mental health crisis.
Answers common questions
Hours, location, accepted insurance, what to bring, walk-in and telehealth policies, using answers you approve.
Emails you every call
A summary, transcript and any booking after every call, so nothing falls through the cracks.
How it works
Live in days. Your phone still rings first.
- 01
Keep your number
Turn on call forwarding for missed, busy and after-hours calls. Your phone still rings first.
- 02
AI answers
A natural voice greets callers with your business name, then answers using your hours, services and FAQs.
- 03
It takes action
It books appointments, transfers urgent calls, takes messages, and texts a follow-up if the caller agrees.
- 04
You stay in the loop
Every call is emailed to you with a summary and transcript. Change greetings, answers and hours on a simple admin page.
Guardrails
Guardrails made for healthcare
- Opens every call with "if this is a medical emergency, hang up and dial 911".
- Never gives medical advice, diagnoses, triage decisions or medication guidance.
- Is set up not to share or confirm test results, records or patient information.
- Refills, results and clinical questions go to your staff as messages.
- Collects only what's needed to book, like name, contact details, date of birth if you require it, and visit reason.
- Says it's an AI and that the call is transcribed, at the start of every call.
FAQ
Medical practice questions
Which kinds of practices can use it?
Family and internal medicine, pediatrics, urgent care, chiropractic, physical and occupational therapy, optometry, dermatology, mental health and counseling practices, veterinary clinics and more. We set it up with your visit types, providers and rules. Dental offices have their own page.
How much does an AI receptionist for a medical practice cost?
A flat monthly plan plus a one-time setup, sized to your call volume. After a free audit of how your practice handles calls today, you get an exact price before anything goes live.
Is it HIPAA compliant?
Not yet. We do not currently sign Business Associate Agreements, so we don't claim HIPAA compliance, and we can't take patient information for covered practices today. Sara is set up to collect only the caller's name, phone number and type of visit. We're working on a HIPAA-ready option. Ask us where it stands, or tell us in the form below that you want to join the waiting list.
Does it work with our EHR or scheduling system?
Today it books into an online calendar your team can see, such as Google Calendar, Outlook or Cal.com. If you schedule in an EHR or practice management system, we'll plan the best setup for your practice during the audit.
How does it handle prescription refills and test results?
It is set up not to approve refills or share results. It takes a clear message with the patient's name, callback number and request, and sends it to your staff right away.
Do I have to change my phone number?
No. You keep your number. We turn on call forwarding so missed, busy and after-hours calls go to your AI Front Desk, and your phone still rings first. You can switch forwarding off at any time.
Will callers know they're talking to AI?
Yes. It says so at the start of every call and mentions that the call is transcribed. It speaks in a natural voice, and any caller can ask for a person at any point.
Front Desk + Follow-up
Every call and inquiry answered, followed up, and on your calendar.
Small businesses lose customers in the gaps: a call that goes to voicemail, a message nobody answers, an appointment nobody reminds. We cover those gaps so each step happens on its own, day or night.
- 01
They reach you
A caller or form visitor, at any hour. Our AI receptionist answers in English, Spanish, Arabic or Turkish, and says it's an AI.
- 02
Details are saved
Their name, number and request go into your customer list automatically. No retyping.
- 03
They get a reply
A friendly message with your booking link goes out, and you get an alert with the details.
- 04
Reminders, not no-shows
A reminder before the appointment and a thank-you afterwards, without anyone lifting a finger.
- 05
Nobody falls through
If a caller hangs up before they're helped, you're alerted right away, and customers who've agreed to texts get an instant message with your booking link. If no one has followed up after two days, you get a nudge with a ready-made message.
- 06
A report every Monday
One short email: calls, new leads and bookings from the week before.
You stay in control: we start with drafts you approve, and switch on automatic sending only when you're comfortable. Results depend on your business, so we don't promise specific numbers. Set up as one simple monthly plan, quoted after a free 30-minute audit.
By industry
Also built for
The same AI Front Desk, set up for other kinds of businesses.
Dental offices
New-patient exams, cleanings and emergency visits booked around the clock, with urgent calls sent to your team.
See how it worksHome services
HVAC, plumbing, electrical, roofing and more. It books estimates and service calls while your crew is on the job.
See how it worksMed spas & aesthetics
Answers treatment questions from your menu and books consultations, even at 10 PM.
See how it worksRetail & local shops
Boutiques, bike and outdoor shops, furniture, jewelry, pet stores and more. Answers questions and takes requests while you help customers.
See how it worksRestaurants & cafes
Answers hours, menu and allergy questions, takes reservations and catering requests, even during the dinner rush.
See how it worksLaw firms
Screens new clients, books consultations and gets urgent matters to an attorney, while you're in court.
See how it worksReal estate
Answers listing calls, qualifies buyers and sellers, and books showings and listing appointments around the clock.
See how it worksAny small business
Accountants, insurance agencies, salons, fitness studios, auto repair, cleaning companies and more. Set up for how you work.
See how it worksDon't see your industry? It works for almost any business that gets phone calls. Tell us about yours
Hear it answer as your business.
We'll set up a personalized demo with your business name, hours and services. Then you call it yourself and hear exactly what your customers would.
Personalized demo
See what your practice's AI receptionist would say
Tell us your business name and how you handle calls today. We'll set up a personalized demo you can call, and send a clear plan and price within one business day.
- Personalized demo with your business name
- Keep your current phone number
- Clear plan and pricing up front
Or call us at (442) 242-6321. Our own AI Front Desk answers.