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AI Front Desk for medical practices

Every patient call answered, day or night.

For clinics of every kind: family medicine, chiropractic, physical therapy, optometry, dermatology, veterinary and more. Your AI Front Desk books visits, takes messages for your staff and gets urgent calls to a person.

Book a personalized demo How it works
Example: Northside Family ClinicExample call · 7:42 PM

AI Front DeskThank you for calling Northside Family Clinic. If this is a medical emergency, please hang up and dial 911. I'm the clinic's AI assistant, and this call is transcribed. How can I help?

CallerHi, I need a follow-up with Dr. Patel and a refill on my blood pressure medication.

AI Front DeskI can help with both. Dr. Patel has Monday at 10:15 or Wednesday at 3:40. For the refill, I'll send a message to the nurse team to call you back.

CallerMonday at 10:15, please.

AI Front DeskYou're booked. Can I confirm your name and date of birth?

Booked: follow-up with Dr. Patel · Mon 10:15 AM · Message: refill request sent to nurse team

What it handles

Fewer holds and voicemails. More booked visits.

It covers the phone while your staff take care of the patients in front of them.

Answers every call, 24/7

Early mornings, lunch, after hours and weekends. Patients get an answer instead of a voicemail box.

Books & reschedules visits

New patients, follow-ups, sick visits, annual physicals, therapy sessions and telehealth, straight into your calendar.

Takes refill & results messages

Refill requests, results questions and forms go to your clinical team as a clear message. The AI never discusses results or records.

Gets urgent calls to a person

Urgent calls go straight to your staff or on-call line. Anyone describing an emergency is told to call 911, or 988 for a mental health crisis.

Answers common questions

Hours, location, accepted insurance, what to bring, walk-in and telehealth policies, using answers you approve.

Emails you every call

A summary, transcript and any booking after every call, so nothing falls through the cracks.

How it works

Live in days. Your phone still rings first.

  1. 01

    Keep your number

    Turn on call forwarding for missed, busy and after-hours calls. Your phone still rings first.

  2. 02

    AI answers

    A natural voice greets callers with your business name, then answers using your hours, services and FAQs.

  3. 03

    It takes action

    It books appointments, transfers urgent calls, takes messages, and texts a follow-up if the caller agrees.

  4. 04

    You stay in the loop

    Every call is emailed to you with a summary and transcript. Change greetings, answers and hours on a simple admin page.

Guardrails

Guardrails made for healthcare

  • Opens every call with "if this is a medical emergency, hang up and dial 911".
  • Never gives medical advice, diagnoses, triage decisions or medication guidance.
  • Never shares or confirms test results, records or patient information.
  • Refills, results and clinical questions go to your staff as messages.
  • Collects only what's needed to book, like name, contact details, date of birth if you require it, and visit reason.
  • Says it's an AI and that the call is transcribed, at the start of every call.

FAQ

Medical practice questions

Which kinds of practices can use it?

Family and internal medicine, pediatrics, urgent care, chiropractic, physical and occupational therapy, optometry, dermatology, mental health and counseling practices, veterinary clinics and more. We set it up with your visit types, providers and rules. Dental offices have their own page.

How much does an AI receptionist for a medical practice cost?

A flat monthly plan plus a one-time setup, sized to your call volume. After a free audit of how your practice handles calls today, you get an exact price before anything goes live.

Is it HIPAA compliant?

It's set up to collect only what's needed to schedule, and it never discusses results, records or clinical details. If your practice needs a Business Associate Agreement, raise it in your audit and we'll go through your requirements before anything goes live.

Does it work with our EHR or scheduling system?

Today it books into an online calendar your team can see, such as Google Calendar, Outlook or Cal.com. If you schedule in an EHR or practice management system, we'll plan the best setup for your practice during the audit.

How does it handle prescription refills and test results?

It never approves refills or shares results. It takes a clear message with the patient's name, callback number and request, and sends it to your staff right away.

Do I have to change my phone number?

No. You keep your number. We turn on call forwarding so missed, busy and after-hours calls go to your AI Front Desk, and your phone still rings first. You can switch forwarding off at any time.

Will callers know they're talking to AI?

Yes. It says so at the start of every call and mentions that the call is transcribed. It speaks in a natural voice, and any caller can ask for a person at any point.

By industry

Also built for

The same AI Front Desk, set up for other kinds of businesses.

Dental offices

New-patient exams, cleanings and emergency visits booked around the clock, with urgent calls sent to your team.

See how it works

Home services

HVAC, plumbing, electrical, roofing and more. It books estimates and service calls while your crew is on the job.

See how it works

Med spas & aesthetics

Answers treatment questions from your menu and books consultations, even at 10 PM.

See how it works

Retail & local shops

Boutiques, bike and outdoor shops, furniture, jewelry, pet stores and more. Answers questions and takes requests while you help customers.

See how it works

Restaurants & cafes

Answers hours, menu and allergy questions, takes reservations and catering requests, even during the dinner rush.

See how it works

Law firms

Screens new clients, books consultations and gets urgent matters to an attorney, while you're in court.

See how it works

Real estate

Answers listing calls, qualifies buyers and sellers, and books showings and listing appointments around the clock.

See how it works

Any small business

Accountants, insurance agencies, salons, fitness studios, auto repair, cleaning companies and more. Set up for how you work.

See how it works

Don't see your industry? It works for almost any business that gets phone calls. Tell us about yours

Hear it answer as your business.

We'll set up a personalized demo with your business name, hours and services. Then you call it yourself and hear exactly what your customers would.

Book a personalized demo

Personalized demo

See what your practice's AI receptionist would say

Tell us your business name and how you handle calls today. We'll set up a personalized demo you can call, and send a clear plan and price within one business day.

  • Personalized demo with your business name
  • Keep your current phone number
  • Clear plan and pricing up front

Or call us at (442) 242-6321. Our own AI Front Desk answers.