Answers every call
During rushes, before opening, after closing and on holidays, callers get an answer instead of a ringing phone.
Home / AI Front Desk / Retail stores
AI Front Desk for retail
Help the customer in front of you. We'll get the phone.
Your AI Front Desk answers every call to your store. It handles hours, directions, return policies and services, takes special-order and callback requests, and books appointments like fittings and repairs.
Example: Ridgeline Bike ShopExample call · 7:42 PM
AI Front DeskThanks for calling Ridgeline Bike Shop! I'm the store's AI assistant, and this call is transcribed so the team can follow up. How can I help?
CallerAre you open Sunday? And can I get my bike tuned up this week?
AI Front DeskWe're open Sunday 11 to 5. For a tune-up drop-off, I have Thursday at 10 AM or Saturday at 9. Which works better?
CallerThursday at 10.
AI Front DeskDone! Can I get your name and email for the confirmation?
Booked: tune-up drop-off · Thu 10:00 AM · confirmation emailed
Sample call · Retail store · English
Hear Sara answer a shopper's call.
A customer asks about store hours, then books a design consultation. Sara answers from your information and books the visit.
Simulated example: scripted situation, Sara's replies from our live system, computer-generated voices. Sara is an AI assistant.
What it handles
The questions your staff answer all day, handled
Every call answered, even on your busiest Saturday.
Knows your store
Hours, holiday hours, directions, parking, return and exchange policy, gift cards and services, from the answers you give it.
Takes special orders & callbacks
"Can you order this in my size?" It takes the details and a callback number and sends them to your team right away.
Books appointments
Fittings, repairs, consultations, personal shopping, pickups and classes, straight into your calendar.
Gets the right calls to a person
Anyone who asks for a manager, and any call you mark as important, is transferred to your team.
Emails you every call
A summary and transcript after each call, so no special order or callback gets lost.
How it works
Live in days. Your phone still rings first.
- 01
Keep your number
Turn on call forwarding for missed, busy and after-hours calls. Your phone still rings first.
- 02
AI answers
A natural voice greets callers with your business name, then answers using your hours, services and FAQs.
- 03
It takes action
It books appointments, transfers urgent calls, takes messages, and texts a follow-up if the caller agrees.
- 04
You stay in the loop
Every call is emailed to you with a summary and transcript. Change greetings, answers and hours on a simple admin page.
Guardrails
Guardrails made for retail
- Never makes up stock, prices or promotions. It uses only what you give it and takes a message otherwise.
- Never takes card numbers or payments over the phone.
- Follows your return and exchange policy word for word, and sends exceptions to your team.
- Transfers anyone who asks for a manager or a person.
- Update hours, holiday hours and specials any time from your admin page.
- Says it's an AI and that the call is transcribed, at the start of every call.
FAQ
Retail store questions
Can it tell callers whether an item is in stock?
Not from a live inventory feed today. It answers from the product and service information you give it, and for specific stock questions it takes the caller's details so your team can check and call back. If your point-of-sale system can share inventory, we'll look at connecting it during the audit.
How much does an AI receptionist for a store cost?
A flat monthly plan plus a one-time setup, sized to your call volume. You get an exact price after a free audit, before anything goes live.
Which kinds of stores use it?
Boutiques, bike and outdoor shops, furniture and mattress stores, jewelry stores, pet stores, garden centers, hardware stores, electronics and phone repair shops, and more. Anything where customers call with the same questions every day.
Can it handle multiple locations?
Yes. Each location can have its own number, hours and answers, or one number can route callers to the right store.
Do I have to change my phone number?
No. You keep your number. We turn on call forwarding so missed, busy and after-hours calls go to your AI Front Desk, and your phone still rings first. You can switch forwarding off at any time.
Will callers know they're talking to AI?
Yes. It says so at the start of every call and mentions that the call is transcribed. It speaks in a natural voice, and any caller can ask for a person at any point.
Front Desk + Follow-up
Every call and inquiry answered, followed up, and on your calendar.
Small businesses lose customers in the gaps: a call that goes to voicemail, a message nobody answers, an appointment nobody reminds. We cover those gaps so each step happens on its own, day or night.
- 01
They reach you
A caller or form visitor, at any hour. Our AI receptionist answers in English, Spanish, Arabic or Turkish, and says it's an AI.
- 02
Details are saved
Their name, number and request go into your customer list automatically. No retyping.
- 03
They get a reply
A friendly message with your booking link goes out, and you get an alert with the details.
- 04
Reminders, not no-shows
A reminder before the appointment and a thank-you afterwards, without anyone lifting a finger.
- 05
Nobody falls through
If a caller hangs up before they're helped, you're alerted right away, and customers who've agreed to texts get an instant message with your booking link. If no one has followed up after two days, you get a nudge with a ready-made message.
- 06
A report every Monday
One short email: calls, new leads and bookings from the week before.
You stay in control: we start with drafts you approve, and switch on automatic sending only when you're comfortable. Results depend on your business, so we don't promise specific numbers. Set up as one simple monthly plan, quoted after a free 30-minute audit.
By industry
Also built for
The same AI Front Desk, set up for other kinds of businesses.
Medical & healthcare
Family medicine, chiropractic, physical therapy, optometry, dermatology, veterinary and more. Books visits and routes urgent calls.
See how it worksDental offices
New-patient exams, cleanings and emergency visits booked around the clock, with urgent calls sent to your team.
See how it worksHome services
HVAC, plumbing, electrical, roofing and more. It books estimates and service calls while your crew is on the job.
See how it worksMed spas & aesthetics
Answers treatment questions from your menu and books consultations, even at 10 PM.
See how it worksRestaurants & cafes
Answers hours, menu and allergy questions, takes reservations and catering requests, even during the dinner rush.
See how it worksLaw firms
Screens new clients, books consultations and gets urgent matters to an attorney, while you're in court.
See how it worksReal estate
Answers listing calls, qualifies buyers and sellers, and books showings and listing appointments around the clock.
See how it worksAny small business
Accountants, insurance agencies, salons, fitness studios, auto repair, cleaning companies and more. Set up for how you work.
See how it worksDon't see your industry? It works for almost any business that gets phone calls. Tell us about yours
Hear it answer as your business.
We'll set up a personalized demo with your business name, hours and services. Then you call it yourself and hear exactly what your customers would.
Personalized demo
See what your store's AI receptionist would say
Tell us your business name and how you handle calls today. We'll set up a personalized demo you can call, and send a clear plan and price within one business day.
- Personalized demo with your business name
- Keep your current phone number
- Clear plan and pricing up front
Or call us at (442) 242-6321. Our own AI Front Desk answers.